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privacy policy

How we collect information

  • We collect information about you when you voluntarily sign up to our mailing list or complete our contact forms.

  • Our web servers do automatically log the IP/Internet address of your computer. This information does not identify you personally and you remain anonymous.

  • Website usage information is collected using cookies (see more under the cookies section).


Use of personal information

We process personal information collected via the website for the purposes of:

  • Providing information about products and services

  • Dealing with your enquiries and requests



We will not share your data with third parties unless we are obliged to disclose personal data by law, or the disclosure is necessary for purposes of national security, taxation, and criminal investigation, or we have your consent.



  • Your name and email address will be collected and added to our mailing list only if volunteered to us by you on the newsletter sign up form or if you click the relevant box on our contact form. You have a right at any time to update your preferences and remove yourself from the mailing list – you can find details below.

  • Our email marketing also has tracking which allows us to see where subscribers are located, how many times emails are opened, which links are used and whether the email has been shared.

  • Your email address is not passed on to third parties or shared with people outside of Cream Directors.

  • To opt out of our mailing list you simply click the unsubscribe link in the footer at the bottom of all marketing emails, and you will be unsubscribed from all mailing lists but your details.



A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. This helps us tailor the site to your needs as well as improve the website in the future. Find out more about cookies on

You can delete/control cookies via your browser settings by following these instructions, however if you choose to block cookies then your browsing experience may be affected. This includes:

  • Live Chat functionality (if available)

  • Track the pages you visit via Google Analytics / Tag Manager

  • Allow you to share pages with social networks

  • Allow you to share pages via Add This (if available)

  • Access to your information


You have the right to see what personal data we hold about you. If you would like this information, please email us on or write to us. We may charge a small fee of £10 to carry out this request.

Links to external sites

We may have links to other websites that are not managed by us. We do not take responsibility for any information you share with these linked sites. This privacy statement covers The Cream Director’s website at the following address: or

Changes to our privacy policy

We keep our privacy policy under regular review, and we will place any updates on this web page. This privacy policy was last updated on 25th October 2023.


  • The Cream Director’s Website and material relating to information, products, and services (or to third party information, products and services), is provided ‘as is’ without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

  • We do not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that make it available are free of viruses or represent the full functionality, accuracy, reliability of the materials.

  • In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from use or loss of use of, data, or profits, arising out of or in connection with the use of The Cream Directors website.

  • These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.


Statement of Compliance

Cream Directors has a zero-tolerance approach to modern slavery and human trafficking. We are committed to having effective systems and controls in place to safeguard against any form of modern slavery or human trafficking taking place within our business, in our relationships with our business partners and customers or in our supply chains.


Our details are:


Company number 06511719

​The Cottage, Bodsham, Ashford, Kent, England, TN25 5JQ


Our policies:


Cream Directors operates several internal corporate policies to ensure we are conducting our business in an ethical and transparent manner. These include:

  • Acceptable Use of Assets Policy

  • Access Control Policy

  • Anti-Bribery & Anti-Corruption Policy

  • Communications Policy

  • Corporate Social Responsibility Policy

  • Disciplinary Policy & Procedure

  • Document Retention & Disposal Policy

  • Email Policy

  • Environmental Policy

  • Equal Opportunities Policy

  • Equality, Diversity & Inclusion Policy

  • Grievance Policy & Procedure

  • Harassment Policy

  • Health & Safety Policy

  • Information Security Policy

  • Internet Usage Policy

  • Mobile Computing Policy

  • Password Policy

  • Processing & Protecting Personal Data Policy

  • Remote Working Policy

  • Staff Privacy Policy


Our Staff Handbook contains sections on standards of performance and behaviour at work, and the importance of valuing diversity and dignity at work.

We have a policy of zero tolerance of abuse, assault, or other threatening behaviour.

This is further evidenced in The Cream Directors Code of Business Conduct which sets out the responsibilities of those who work for or on behalf of the company and demonstrates The Cream Directors commitment to operating in an honest, lawful, moral, and ethical manner across all the company’s business affairs.

Similarly, The Cream Directors Supplier Code of Conduct sets out the conduct we expect from organisations who supply goods or services to Cream Directors or have any form of business relationship with the company. This includes reference to compliance in respect of Modern Slavery legislation.

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